Need a Hand?

Arnie is here to help. Pick an option below to get started.

Quick Fixes

Try these essential steps to resolve issues instantly:

Restart Client Interface
Toggle VPN ON/OFF
User-Agent: VLC
Reboot Local Router
Real-Time Monitor

Network Status

Check if our routing clusters are online or undergoing maintenance before opening a ticket.

View Live Status
Self-Service

Support Hub

Access the Setup Lab for new hardware or the Repair Shop for deep diagnostics.

Open Support Hub

Technical FAQ

Why is my connection experiencing latency or packet dropping?
This is almost always ISP Throttling. Use a high-quality VPN (UK or USA server) and ensure your User-Agent is set to VLC in your third-party client settings.
My Metadata Synchronization (XML Parsing) is failing/empty?
Usually caused by low cache storage on your edge device. Clear your device cache, then navigate to your client's data sources, select your Arnie's TV routing node, and force a Manual Sync.
What is a "458 Too Many Connections" error?
You are attempting to route connections to more concurrent devices than your infrastructure plan allows. Force Stop your client application on all devices and wait 5 minutes for the proxy server to clear your session.
A specific upstream endpoint or routing path is unresponsive. Can you fix it?
Arnie's TV operates exclusively as a frontend technical routing interface. We do not host, broadcast, or control the underlying third-party data servers. Temporary downtime of specific external endpoints is normal and outside of our direct administrative control.
Experiencing Payload Synchronization issues (A/V Desync)?
This is a processing delay on your local hardware. While connected, locate the Audio Delay or Synchronization settings inside your client interface. Adjust by 100ms increments to sync the data streams properly.
Third-Party Interface Notice: Arnie's TV provides network routing credentials only. We do not develop, own, or manage third-party parsing clients (such as VLC, custom API wrappers, or external HTTP players). Support for these applications is provided strictly for technical configuration purposes.